Privacy Policy

Effective Date: 20/4/2025

Welcome to GandG E-commerce ("Company", "we", "our", or "us"). This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including product purchases, mobile/DTH recharges, utility bill payments, and other digital services provided to our registered members.

By accessing or using our website and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information:

a. Personal Information

• Full name

• Mobile number

• Email address

• Delivery address

• Payment details (collected securely via third-party payment gateways)

• Identity/KYC information (if required for service activation or payouts)

b. Usage Data

• IP address

• Browser type and version

• Device information

• Pages visited and time spent

• Referring URLs

c. Transaction Information

• Recharge/bill payment history

• Product purchase details

• Wallet top-ups and payouts

2. How We Use Your Information

We use your information for purposes such as:

• Processing orders, recharges, and bill payments

• Verifying your identity for secure transactions

• Providing customer support and service updates

• Sending order confirmations, OTPs, and alerts

• Offering personalized promotions and service recommendations

• Improving our website and services

3. Sharing of Information

We do not sell or rent your personal information. However, we may share your data with:

• Service Providers: For payment processing, courier/shipping services, and SMS/email communications

• Legal Authorities: If required by law or to protect our rights

• Affiliate Partners: In case of referral or incentive programs

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your data. Sensitive information like payment details is encrypted and handled via secure third-party gateways.

5. Cookies and Tracking

We use cookies to improve your browsing experience, track usage patterns, and deliver relevant advertisements. You may control cookie settings through your browser.

6. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies separately.

7. Your Rights

As a user, you may:

• Access or update your personal data

• Request deletion of your account

• Opt-out of promotional communications

To exercise these rights, please contact us at [Insert Email ID].

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the updated effective date.

9. Contact Us

If you have any questions or concerns regarding this policy, please contact:

GandG E-commerce
Email:   info@gandgecommerce.com
Phone: 8927880220
Address: salil bose nagar, chandrap,duttapukur, north 24 parganas-743248